Privacy Policy for Patients | Elegance Clinic Surat

Section 01

What is collected

Two kinds of information reach us. What you send deliberately, and ordinary website measurement.

✦Enquiry details: name, phone number, city, preferred centre and the description of your problem.

✦Clinical material you choose to send, such as photographs, reports, scans and discharge summaries.

✦Records created during care, including consultation notes, operative notes and follow up records.

✦Website measurement: pages viewed, approximate location and referring source, in aggregate.

✦We do not ask for financial account details through this website.

Section 02

Why it is held

Every item collected has a purpose tied to your care or to a legal obligation.

✦To reply to your enquiry and arrange a consultation.

✦To assess, plan and carry out treatment safely.

✦To raise pre authorisation with an insurer, a TPA or a government scheme when you ask us to.

✦To maintain the medical record required under Indian medical record keeping norms.

✦To measure how the website performs, in aggregate and not linked to your clinical record.

Section 03

Who it is shared with

Access is limited to the people who need it to treat you or to process a claim you have asked us to raise.

✦The treating team and the hospital where your procedure is carried out.

✦Your insurer, TPA or scheme authority, with your consent, for pre authorisation and claims.

✦Other doctors involved in your care, when a referral or joint management requires it.

✦We never sell, rent or exchange patient data.

✦Patient photographs and details are never used in advertising without separate written consent.

Section 04

How long it is kept

Medical records cannot simply be deleted on request, because retention periods are set by law and by professional norms.

✦Clinical records are retained for the period required under Indian medical record keeping norms, then securely destroyed.

✦Enquiries that do not lead to treatment are kept only as long as needed to answer them.

✦Consent forms are retained alongside the record they relate to.

✦Digital records are access controlled, and paper records are held securely at the clinic.

Section 05

Your rights

You can ask what is held about you and correct it. Some requests are limited by the retention rules above.

✦Request a copy of your medical record.

✦Ask for a factual correction to your record.

✦Withdraw consent for the use of your images at any time, with no effect on your care.

✦Ask that we stop contacting you for anything other than your ongoing treatment.

✦Write to info@eleganceclinic.in and you will be told what can and cannot be actioned.

This privacy policy was last reviewed in August 2026.

Questions patients ask

Privacy questions, answered

These are the questions patients ask about their information. If yours is not here, send it on WhatsApp and the team will reply, usually the same day.

Ask your question →

Yes. Clinical images sent for advice are treated as part of your record, with access limited to the treating team. They are never published anywhere without separate written consent that names where they may appear.

No. Contact details given for an enquiry or for treatment are used to reply to you and to manage your care, not for promotional messaging.

You can ask, and anything not required by medical record keeping rules can be removed. Treatment records must be retained for a defined period, and you will be told clearly what falls into each category.

The treating team and the staff involved in your admission and billing. Access is limited to what each role needs, and records are not open to general staff.

No. Information goes to an insurer, a TPA or a scheme authority only when you ask for a claim or pre authorisation to be raised, and only what that process requires.

Standard analytics measure how pages perform in aggregate. That measurement is not linked to your clinical record and does not identify you as a patient.

Write to the clinic email address on this page. The image is removed from the website on request, and withdrawing consent has no effect at all on your treatment.